FAQ

This page provides various frequently asked questions about i-Account.

i-Account Opening

How do I open an i-Account?
Please contact us at https://support.liri-bd.com/hc/en-us/requests/new for more information to open an i-Account.
What documentation is required to open a personal i-Account?
To open a personal i-Account, please submit a clear color copy of the following documents in respective proof of identity and proof of address.
This could either be done by scanning the document or by taking a high-resolution digital photograph.

1. Proof of identity document (with at least 3 months remaining)
• Driver's license (Front and back)
• Passport
• National Identity card (Front and back)
• Government-issued photo ID (Front and back)

2. Proof of address 
• Utility bill (Gas, Electricity, Water, Telephone) that includes your name (issued within the last 3 months)
• Bank Statement or credit card statement (No online/bank branch print-offs) that includes your name. (issued within the last 3 months)
• Tax bill that includes your name. (issued within the last 3 months)
• Driver's license (Front and back, valid for at least 3 months from date)
• National Identity card (Front and back, valid for at least 3 months from date)

Note:
• The copy is clear enough to recognize your name, residential address, date of birth and issue of date.
• Respective document can't be used for both proof of identity and proof of address.
All four edges are clearly visible.
Can I have multiple i-Accounts?
No. You can't have more than one i-Account.
Can a minor open an i-Account?
Yes, a minor can open an i-Account but a letter of consent by their parent or guardian is required to be submitted.
How long does it take to open an i-Account?
It takes 2-3 working days after we confirm your application and identity. We'll send you an Email to the address you registered.
To activate your i-Account, please follow these steps:

1. Click the link in the email.
2. Click Accept after you read the i-Account Terms & Conditions.
3. Enter your Family Name & Given Name.
4. Select Date of Birth and click Submit.
5. Create your Login ID and 1st & 2nd passwords.
6. Click Confirm.
What should I do if I can't open the link in the email to activate my i-Account?
The link in the Email we send to activate your i-Account will be expired in 10 days after it's sent. If the link is invalid, please contact us at https://support.liri-bd.com/hc/en-us/requests/new to reissue.
I didn't receive the account activation email. What do I do?
Please check your junk or spam folder first. If you still can't find the email from us, please contact us at https://support.liri-bd.com/hc/en-us/requests/new to reissue.

i-Account Login

I forgot my i-Account 1st password. What do I do?
If you forgot your 1st password, here's how to recover it:

1. Go to i-Account Login page.
2. Click Password Reminder.
3. Enter your Login ID, select Date of Birth.
4. Click Next.
5. Answer your Password reset question and enter your 2nd password.
6. Click Submit. We'll send an email to your address you registered on your i-Account.
7. Open the email and click the link.

After you go to login page:

1. Go to login and enter your new 1st password.
2. Enter 2nd password.
3. Click log in

* Please update your 1st password after you log in to your i-Account.
I forgot my 2nd password. What do I do?
If you forgot your 2nd password, here's how to recover it:

1. Go to i-Account Login page.
2. Enter your Login ID and 1st Password.
3. Click 2nd Password Reminder.
4. Select Date of Birth.
5. Click Next.
6. Answer your Password reset question.
7. Click Submit. We'll send an email to your address you registered on your i-Account.
8. Open the email and click the link.

After you go to login page:
1. Go to login and enter your new 1st password.
2. Enter your new 2nd password.
3. Click log in.

*Please update your 2nd password after you log in to your i-Account.
I forgot the answer to my Security Question. What do I do?
Please submit the below documents via https://support.liri-bd.com/hc/en-us/requests/new to confirm your identity or business information. We'll send the answer to the email address you registered on your i-Account after we confirm your identity.

If you're a personal i-Account holder, please submit a clear color copy of the following documents in respective proof of identity and proof of address. This could either be done by scanning the document or by taking a high-resolution digital photograph.

1. Proof of identity document (with at least 3 months remaining)
• Driver's license (Front and back)
• Passport
• National Identity card (Front and back)
• Government-issued photo ID (Front and back)

2. Proof of address 
• Utility bill (Gas, Electricity, Water, Telephone) that includes your name (issued within the last 3 months)
• Bank Statement or credit card statement (No online/bank branch print-offs) that includes your name. (issued within the last 3 months)
• Tax bill that includes your name. (issued within the last 3 months)
• Driver's license (Front and back, valid for at least 3 months from date)
• National Identity card (Front and back, valid for at least 3 months from date)

Note:
• The copy is clear enough to recognize your name, residential address, date of birth and issue of date.
• Respective document can't be used for both proof of identity and proof of address.
All four edges are clearly visible.

If you're a corporate i-Account holder, please also submit the following document.
• Proof of business identity (Certificate of company register)

i-Account Usage

Where can I find my i-Account number?
You can find your 12-digit i-Account number (111-XXXXXX-888) at the top right corner of i-Account page after login.
If you log in with your mobile phone, your i-Account number is shown at the bottom of the i-Account page.
Can I change my login ID?
For security reasons, you can't change the login ID on your i-Account.
How do I update my street address or Email address?
Here's how to update your street address or Email address:
1. Log in to your i-Account.
2. Click Account Info near the top of the page.
3. Click Basic Info on the left-hand side of the page.
4. Click Edit.
5. Enter your changes and click Save.
Can I change the name on my i-Account?
You can change the name on your account only if you've legally changed your name.
Please submit a clear color copy of the following documents with at least 3 months remaining via https://support.liri-bd.com/hc/en-us/requests/new to help us confirm your identity. After your identity is confirmed, we'll update your name.

• Proof of identity document that includes your legally changed name
☉ Driver's license (Front and back)
☉ Passport
☉ National Identity card (Front and back)
☉ Government-issued photo ID (Front and back)

Note:
• The copy is clear enough to recognize your name, residential address, date of birth and issue of date.
• Please include the name change endorsement page of the identity document if available.
All four edges are clearly visible.
How do I change my password?
Here's how to change your password:
1. Log in to your i-Account.
2. Click Account Info near the top of the page.
3. Select 1st Password or 2nd Password
4. Enter your new password and old password.
5. Click Change.
6. Click Save.
How do I change Email language on my i-Account?
Here's how to change Email language setting:
1. Log in to your i-Account.
2. Click Account Info near the top of the page.
3. Click Basic Info on the left-hand side of the page.
4. Click Edit.
5. Select your preferred Email language.
6. Click Confirm.
7. Click Save.
How can I view the transaction history on my i-Account?
Here's how to view your transaction history:

• Transaction history within the last 3 months:
1. Log in to your i-Account.
2. Click Account info near the top of the page.
3. Click Balance on the left-hand side of the page.
4. Click Transaction History.
5. Select a transaction period.
6. Click Search.

• Transaction history older than 3 months:
1. Log in to your i-Account.
2. Click Account info neat the top of the page.
3. Click Statement Download on the left-hand side of the page.
4. Select a transaction period.
5. Click Download.
6. Save the transaction statement on your pc.

• Transaction history older than 1 year:
Contact us at https://support.liri-bd.com/hc/en-us/requests/new with the transaction period you want to view.

i-Account Deposit

How can I add money to my i-Account?
① You can add money to your i-Account from another i-Account via internal transfers.

② You can add money into i-Account via bank transfers from the bank counter or the internet banking.
Log in to i-Account, click 【money in】→【bank transfer】and input required information to get Reference No.
Please also fill in the “Reference No.”(For example: 212000000116)in the message column of the remittance page. If there is not Message box, please fill it in blank spaces.
“Reference No.” is the sole and only number that will be refered to by our operators when processing the inward payments into i-Account.

③ You can add money to your i-Account from your CUP card
Log in to your i-Account, click 【Money In】→ 【Card Transfer】, click the blue button 【Money In】 to enter the remittance page.

④ You can add money to your i-Account through SOFORT Transfer
Log in to your i-Account, click 【Money In】→ 【Wire Transfer】, click the blue button 【Money In】of 【SOFORT Transfer】 to enter the remittance page.

⑤ You can add money to your i-Account from your VISA card
Log in to your i-Account, click 【Money In】→ 【Card Transfer】, click the blue button 【Money In】on the right of【VISA card Deposit】 to enter the remittance page if you want to use the VISA card to deposit.
When will I receive money on my i-Account?
Your money will normally be available on your i-Account within one business day after the wire transfer is successfully received and settled.
How much money can I add to my i-Account per day?
There is no daily maximum you can add to your i-Account.
How long does it take for my money to reach the beneficiary's i-Account in case of an incoming international wire transfer?
As a general guide line, international wire transfer may take 3 to 5 working days to be credited to the beneficiary's i-Account.

If the beneficiary hasn't received the fund sent for more than 1 week, please provide us the transaction information (i.e. wire transfer receipt) and the beneficiary's i-Account number via https://support.liri-bd.com/hc/en-us/requests/new to allow us to investigate.

Fund Transfer

Where can I transfer the balance on my i-Account to?
You can transfer money from your i-Account to:
• Other i-Accounts
• Domestic/International banks.
• Prepaid cards that are linked to your i-Account
• Through CEBUANA instant transfer
Can I send money overseas from my i-Account?
Yes, when you transfer money overseas, you may need the following information:
• Beneficiary bank name & country, address, SWIFT/BIC code
• Beneficiary name & account number/IBAN, beneficiary address
• Intermediary bank name & country, address, SWIFT/BIC code (if needed)
How much can I send overseas?
Generally, there is no limit to the amount of money you can send overseas.
What is the name of remitter when I request international transfer through i-Account?
It is the Money Transfer service provided our company. When the customer entrusts us to execute international transfer and the remittance is qualified, the transfer will be sent to the bank account appointed by customer in the name of our company.
Notice on Wire Transfer Page
Please enter pure English, numbers or their combination in Wire Transfer Page.
@ & 、+ ※ : # , ~ $ () 【】 → 《》 <> × ÷ are prohibited.

Currency Exchange

Can I convert currencies on my i-Account?
Yes, you can exchange multi currencies on your i-Account. Currently 25 currencies are available (USD, EUR, JPY, GBP, NZD, CAD, AUD, SGD, HKD, CHF, CNY, PHP, NOK, DKK, SEK, CZK, TRY, HUF, BGN, RON, IDR, TWD, PLN, THB and ZAR).
How long does it take to convert currencies on my i-Account?
Exchanging currencies will be immediately reflected on your i-Account.
What Forex rate does i-Account use?
Foreign exchange rate is not a single-price offer and it varies on the financial institution you choose. We do not take a particular rate of any financial institution but apply independent rate whose source is from multiple financial institutions.

i-Account Fees

Are there any fees to keep an i-Account?
For personal account, we don't charge any free for your i-Account maintenance.
For corporate account, we automatically withdraw a monthly account maintenance fee in the amount of USD5 from your account each month. However, this fee is waived if any of the conditions below apply:
• If your total average balance is equivalent to USD2,000 or more.
• If there is no balance on your i-Account.
How much does it cost to transfer money between i-Accounts?
It costs USD3 per transaction between i-Accounts.
* Transfer fee will be deducted from sender's i-Account.
How much does it cost to receive money sent from a domestic/overseas bank to my i-Account?
It costs USD3 per transaction when money is credited from a domestic/overseas bank to your i-Account.
How much does it cost to transfer money from my i-Account to a domestic/overseas bank account?
For transactions from your i-Account to a domestic/overseas bank , bank surcharge fee may apply depending on the transfer amount.
No more than USD 30,000.00( or other currency in equivalent) ,Transaction Fee: USD5~USD35.
Above USD 30,000 .00, Transation Fee: (USD5~USD35) + 1%
Are there any fees if sending money overseas fails?
It costs USD50 per transaction when you receive the money that failed to be sent overseas. You may be charged other fees by the correspondent bank.
How much does it cost to send money from my i-Account to my connected prepaid card?
It costs USD3 per transaction to top up to your card from your i-Account.

Lock & Close

How can I close my account?
Please contact us at https://support.liri-bd.com/hc/en-us/requests/new to close your i-Account. USD5 will be charged to close your i-Account.
* Please make sure to exchange all your balance to USD on your i-Account and transfer your money before you request us to close your i-Account.
How long does it take to close my i-Account?
It takes 2-3 working days after you request us to close your i-Account.
Customer Support

iAccount Services (HK) Limited provides you with customer support in your native language (English, Japanese, Chinese and Korean).
Please feel free to contact us if you have any question about i-Account.

Support Center: https://support.liri-bd.com/hc/en-us